It’s a quote we’ve all heard before.However, Championship Golf Services, Inc. lives it and we have found a unique way to incorporate this concept into a business model that works for both our owners and employees.
Founded in Tustin, California in 2007, CGSI's approach to the operation of golf facilities is to provide quality people, quality products and quality services to the clients and facilities we represent. Our people and "Championship Service" are what consistently sets us apart from the rest. Passionate about people, CGSI’s Mission Statement reads:
To provide a cohesive and dedicated group of people
who "Do the Right Thing" by using
Professionalism Honesty Integrity Respect Service Trust
to provide the best possible services to our clients, members and guests.
CGSI's corporate vision is to provide excellence through quality people.
At Championship Golf Services, we strive to surround ourselves with people who have:
a passion for excellence,
a desire to provide the best golf experiences
a contagious enthusiasm for life
The daily goal is to put forth a championship experience by every employee for every guest, every time. CGSI is committed to the highest of standards and guiding principles aimed to redefine excellent service and a superior experience. Consistently maintaining these standards requires philosophies and procedures that are continually applied at each CGSI-managed facility.
Since its 2007 inception, CGSI has focused on our core program of "Championship Service". All staff members receive orientation and annual training on 18 points of service to assure we deliver exemplary service to "Every Guest, by Every Employee, Every Time". Staff members are acknowledged and rewarded when recognized for providing service considered above and beyond their normal duties. We empower them to "Champion a Complaint" and solve any guest issues.
Our commitment to our mission statement to “Do the Right Thing,” and our “Championship Service” program empowers our front-line staff to build relationships and provide the best possible customer service for our clients, members and guests.
By every employee doing the right thing for every guest, every time, CGSI-managed facilities exude professionalism, honesty, sophistication and quality at a level rarely seen in today's world. Guests who receive a championship experience return time after time after time. And that will be reflected in your bottom line.